Inform: Streamlining Your Promotion Support
Transform customer promotion queries into opportunities for engagement. We’ll manage the intricacies, allowing you to focus on what you do best.
Eliminate operational stress and customer dissatisfaction
Deliver global, adaptable promotion support
Customise the customer journey to reflect your brand
Preventing Customer Frustration with Swift Streamlined Support
We don’t wait for problems to arise; we pre-empt them. With our blend of automation and human touch in 90 languages, we transform potential customer frustrations into loyalty-building moments.
Proactive Customer Service: Automated Notifications
Did you know that 70% of customers appreciate brands that reach out proactively? (Statista)
Proactive customer service is the first line of defence against customer frustration. Leverage the power of timely, customisable notifications to keep your customers informed about their claims.
Branded email notifications provide real-time, stage-by-stage updates on claim status.
SMS
SMS alerts deliver swift, essential updates directly to your customer’s phone
Benamic is always looking for other ways to improve the customer journey and end-user engagements.
Channel Marketing Manager - Canon
Self-Service: Empowering Customer Independence
A staggering 69% of consumers prefer solving issues on their own (Zendesk). So, when proactive measures are not enough, self-service options empower customers to take control:
- Instant Claim Status Tracker
- Customer Online Tracking Portal
- Promotion Chatbots
Instant Claim Status Tracker
Give your customers the transparency they crave with our Instant Claim Status Tracker. Real-time updates mean trust and satisfaction grow with every click.
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Reactive Support: Always Ready, Always Understanding
Should the need arise, our dedicated in-house support team is ready to offer that personal touch. We ensure every customer query is an opportunity to impress, providing swift, efficient resolutions in 90 languages.
With dedicated contact options, including email and phone, and a deep understanding of your promotion, we handle any query, turning potential issues into positive touchpoints that reinforce your brand’s value.
Customer Service Insights and Analytics
Gain unparalleled insight into customer interactions via our online platform, enabling proactive improvements and direct action where necessary.
Communicate directly with our support team for targeted actions on specific claims or queries.
Drill down into queries, claims, and outcomes for complete operational visibility.
Scalability and Security: Adapting and Protecting Your Promotions
Whether scaling your campaign up or down, our system maintains exceptional service quality. Your data’s security is paramount, ensured by compliance with top standards:
ISO 27001
For unmatched data security.
ISO 9001
Ensuring quality operations.
Privacy
Fully compliant with GDPR, CCPA, and more.
What’s Your Promotional Goal?
- Create Buzz
- Gain Trust
- Drive Sales
- Build Loyalty
Frequently Asked Questions
How does Benamic ensure our promotions align with our brand values and messaging?
We work closely with you to understand your brand and goals. Our customisation process involves tailoring the customer journey, from initial contact through claim processing, to fully reflect your brand’s unique identity. We use branded communications, such as email notifications, to maintain consistency with your brand’s voice, ensuring a seamless experience that reinforces your brand values at every touchpoint.
Can Benamic handle promotions of varying scales and in multiple languages?
Absolutely. With experience in managing over 3,600 campaigns across 200+ countries and in 90 languages, Benamic is equipped to scale promotions to meet your needs, regardless of size or geographic scope. Our global reach and multilingual capabilities ensure that your promotions resonate with target audiences worldwide, offering seamless support.
How does Benamic's technology platform enhance the effectiveness of our promotions?
Our software is designed to empower us, your team, and your customers. Features like the Instant Claim Status Tracker and Customer Online Tracking Portal provide real-time, transparent updates on claim status, enhancing trust and satisfaction. Additionally, our analytics and insights capabilities allow you to gain a comprehensive understanding of customer interactions, enabling data-driven decision-making to optimise future promotions.
How does Benamic ensure the security and privacy of our data during promotions?
Security and privacy are paramount at Benamic. We are ISO 27001 certified for data security and adhere to the highest standards, including GDPR and CCPA, to protect your data and your customers’ privacy. Our commitment to data security extends to all aspects of our operations, ensuring that your promotional campaigns are not only effective but also fully compliant with global data protection regulations.
Enhance Customer Experience with Clear Communication
Keep your customers informed and satisfied with transparent updates throughout the claim process. Build trust and loyalty with effective communication. Start improving your customer interactions today!
Trusted by the world’s leading brands