Step Ten: Evaluate Your Promotion Performance

During your promotion, right through to the end, the final step is to evaluate effectiveness. You should compare your actual results to the goals you set in step one. This will help you evaluate the return on investment (ROI) of your promotion, and identify areas for improvement in future campaigns.

To track and measure your promotion’s results, consider the following metrics:

  • Sales: Monitor sales during the promotion period, as well as before and after the promotion. This will help you determine whether your promotion has had a positive impact on sales, and by how much.
  • Customer behaviour: Observe any changes in customer behaviour during the promotion period. For example, are customers buying more frequently or in larger quantities? Are they more likely to return to your store or website?

Enhance Campaigns with Our Sales Promotion Workbook

A 10-step guide for sales promotion planning, from goal-setting to post-campaign evaluation.

Sales Promotion Planning Template Document Cover Page
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  • Website traffic: Track the number of visitors to your website during the promotion period, as well as any changes in website traffic sources. This will help you determine which channels are driving the most traffic to your website.
  • Social media engagement: Monitor engagement on your social media channels during the promotion period. This includes likes, shares, comments, and mentions. This will help you determine how successful your social media campaign has been.
  • Customer feedback: Collect feedback from customers who have participated in the promotion. This will help you identify any areas for improvement in future campaigns, as well as provide insight into what customers found appealing about the promotion.